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SHIPPING/RETURNS & REFUNDS

Returns Done Right Policy

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Here at McIntosh Components we have no tricks up our sleeves..

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Our "Returns done right" policy proves this through offering a 100% money back guarantee if your order comes damaged, missing or not to your expectations within 30 days of the order. We aim to be as transparent and honest with our products and processes as possible, while maintaining the upmost quality and performance you were guaranteed and promised.

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If your order falls into any of these categories please contact us at mcintoshcomponents@gmail.com, or message using the built in website chat and we will sort out your query as soon as possible:

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- Product is damaged in any way abnormally to purchasing expectations

- Product is missing or does not arrive

- Product is not to your purchasing expectations

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McIntosh Components - Returns done right

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Product warranty & Free hardware replacement

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McIntosh Components comes with a standard 1 year warranty across all of our product range, unless otherwise specified.

 

Our warranty will cover product manufacturing defects/damage and general breakages out in the field (Evidence of product failure must be submitted in the claim). This ensures that your purchasing expectations will meet our very high quality standards and performance we maintain. If the product warranty period is longer than the standard 1 year period, it will be clearly displayed at the time of purchase.

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During your products warranty period, we will replace or repair your affected product at the earliest convenience for no additional cost, on the basis that it was used under a normal environment, or one that was instructed in the products specification.

 

Where applicable, we offer free replacement hardware for our products, including bolts, barrel nuts, and other component hardware. If your hardware becomes damaged, worn, or needs replacing, we’ll help get you sorted.

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Does not affect the customers statutory rights*​

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McIntosh components - Product warranty

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Shipping​​

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We currently deliver to all UK addresses, including the Isle of Man and Northern Ireland.

All orders are sent using Royal Mail Tracked 48. You can expect your order to arrive within approximately 2–3 working days from dispatch. 

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🌍 International & European Shipping

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We are pleased to offer international shipping across Europe and worldwide.

All international orders are shipped from the UK using Royal Mail International Tracked.

International Shipping: £14.99 flat rate

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This includes tracked international delivery and enhanced compensation cover, subject to Royal Mail's terms and conditions.

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Please note:

  • The £14.99 shipping fee covers delivery from the UK only.

  • Any customs duties, import VAT, taxes, or handling fees charged by the destination country are the responsibility of the customer.

  • International delivery times may vary depending on the destination, local postal services, and customs processing.

  • Customs delays are outside of our control and may result in delivery taking longer than the estimated timeframe.

  • Customers are responsible for providing accurate delivery and contact information when placing an order.

  • International orders may be subject to customs inspection upon arrival.

  • We provide accurate customs information and declarations for all international orders.

  • Royal Mail compensation is subject to its terms, conditions, eligibility requirements and applicable restrictions.

  • We cannot be held responsible for delays caused by customs, import procedures, or the destination country's postal service.

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By placing an international order, you acknowledge and accept that additional import charges or customs requirements may apply in your country.

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International & European Shipping: £14.99 flat rate 🌎

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Once your order has been dispatched, you’ll receive tracking information so you can keep an eye on its progress. Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as postal delays or busy periods.​​​

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Order Tracking

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Where applicable, tracking information will be provided once your order has been dispatched, allowing you to follow your parcel's journey.

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Delivery Issues

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If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist in resolving the issue.

If you have any questions regarding shipping or delivery, please get in touch before placing your order.

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